01
Digital products
Because digital products are supplied online, purchases are non-refundable after delivery or access, except where the product is not supplied or delivered.
02
Consultations and mentorship
Scope, timing and deliverables are agreed before payment. Once a booked session has started or the agreed work has been supplied, the purchase is non-refundable except for complete failure of supply.
03
Custom automation work
Custom services follow the written scope agreed before payment. Any additional refund or cancellation terms must be confirmed in that agreement before checkout.
04
Payment or delivery problems
For duplicate charges, failed delivery or a payment dispute, contact Alfan within five working days of payment at transactiondispute@alfangroup.com and include your transaction details.
Purchases completed through Alfan are also subject to Alfan’s Buyer Terms. Where mandatory consumer law provides additional rights, those rights continue to apply.
Read Alfan Buyer Terms ↗